Refund Policy

At Sourdough Bread, we want every customer to feel confident before purchasing. Please read this Refund Policy carefully before buying any digital product from our store.

Digital Product Notice

All products sold through our store are digital products only. No physical product will be shipped.

Your order may include:

  • Digital guidebooks
  • Downloadable files
  • Printable pages
  • Worksheets
  • Recipe notes
  • Online access

Because digital products are delivered electronically, they cannot be returned in the same way as physical items.

Refund Eligibility

Due to the nature of digital products, all sales are generally considered final once the product has been delivered or accessed.

However, we may review refund requests in the following situations:

  • You purchased the same product more than once by mistake
  • You did not receive access to your digital product
  • The download link or access link does not work
  • You were charged incorrectly
  • A serious technical issue prevents you from using the product

Non-Refundable Situations

Refunds will generally not be provided for:

  • Changing your mind after purchase
  • Not reading the product description before buying
  • Expecting a physical product when the product is clearly described as digital
  • Downloading or accessing the product and then requesting a refund
  • Not having enough time to use the product
  • Purchasing the wrong product and not contacting us promptly

Download or Access Issues

If you do not receive your digital product, contact us at:

help.startartisanbread@gmail.com

We will help restore your access as quickly as possible.

Please include:

  • Your order number
  • The email address used at checkout
  • A short explanation of the issue

Refund Request Timeframe

Refund requests must be submitted within 7 days of purchase.

Requests made after this period may not be eligible for review.

How to Request a Refund

To request a refund, email us at:

help.startartisanbread@gmail.com

Please include:

  • Your full name
  • Order number
  • Email address used at checkout
  • Reason for the refund request
  • Screenshot or details of any technical issue, when applicable

Review Process

Each refund request is reviewed manually.

If your request is approved, the refund will be sent back to your original payment method. Processing times may vary depending on your bank or payment provider.

No Physical Returns

Because our products are digital, there is no physical item to return.

Please do not send a physical return package.

Contact Us

For refund questions or product-access support, contact us at:

help.startartisanbread@gmail.com